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When you are not sure; you have hit a hitch; or you need a second opinion; you need a person or group who has been at least in the vicinity of that area before where you are at right now and are feeling your way precariously.

I and my teams aim to keep abreast of the curve of new ideas and items coming onstream. We don’t just read about them; often where possible we trial them and taste and see whether they’re what they’re cracked up to be. We aim to be serviceable for most of the most-used technical items in the IT toolkit, and to have some inkling of many more - especially those ‘gaining-ground’. So if you have met a roadblock, get in our heavy lifting.